Payment & Shipping

We ship worldwide.

Shipping Charges

Domestic Shipments (India)

Flat shipping charge: ₹200

International Shipments

International shipping charges are calculated based on the greater of:
- Actual weight, or
- Volumetric dimensions of the parcel

Shipping charges may vary depending on destination and package size.

Our delivery partner will require a signature upon delivery. Once the shipment is delivered and signed for, responsibility for the purchased products transfers to the customer.

If you have specified an alternate recipient (for example, for gifting purposes), a signature at the delivery address will be considered proof of successful delivery.

INTERNATIONAL PAYMENTS

Currently, we only accept payments for international orders through Bank Transfer.

Please note:

International debit/credit cards may not work during website checkout.
We regret any inconvenience caused.

For assistance with international payments, please contact our support team.

CASH ON DELIVERY (COD) – INDIA ONLY

Cash on Delivery is available only within India.

Important COD Terms

A 50% advance payment of the order value is mandatory for all COD orders.
The advance amount can be paid through:
- Bank Transfer
- UPI
- Payment Link
- Other electronic payment methods

You may request a payment link by calling or messaging us on:

📞 +91 99112 30108

Please note:
Selecting the COD option during checkout does not confirm your order. Your order will only be processed after the 50% advance payment has been received.

TAXES & DUTIES

For Indian Customers

All product prices displayed on the website are inclusive of applicable taxes and duties.

For International Customers

International orders may attract:

Customs Duties
Import Taxes
VAT/GST

These charges are governed by the laws of the destination country and are over and above the order amount paid on our website.

The shipping agency (such as DHL, FedEx, etc.) may provide a separate invoice for customs duties and taxes.

Important

If an international customer refuses to pay customs duties or fails to collect the shipment, Big Brother will not be liable to refund the order amount.

For assistance regarding import duties or customs queries:

📞/WhatsApp: +91 99112 30108

We are always happy to help ensure a hassle-free shopping experience.

PAYMENTS

All payments made against purchases/services on the Big Brother website shall be against the MRP displayed on the website and governed by the terms and conditions of the respective third-party payment gateways.

To ensure secure transactions, we may request supporting documents including:

Government-issued ID
Address proof
Payment verification documents

This is done solely to maintain a safe and secure shopping environment.

Big Brother may use third-party payment platforms such as:

Razorpay
PayPal
Other authorized payment gateways

All payment processing is subject to the respective platform’s terms, conditions, and policies.

Limitation of Liability

While using any payment method offered by us, Big Brother shall not be responsible for any direct or indirect loss arising due to:

Unauthorized transactions
Payment gateway failures
Transaction declines
Banking limitations
Technical errors
Any other payment-related issue

DELIVERY POLICY

Big Brother strives to dispatch and deliver products within the estimated timelines; however, delivery dates are approximate and not guaranteed.

Failure to deliver within the estimated timeline shall not be considered a valid reason to cancel or repudiate the order.

If the customer fails to accept delivery, Big Brother reserves the right to charge additional shipping fees for re-delivery.

Dispatch Timeline

Standard dispatch timeline: Within 48 hours
During sale or high-volume periods: Up to 72 hours

Delivery Timelines

Ready-to-Ship Orders (India)

Estimated delivery: 10–15 business days

Ready-to-Ship Orders (International)

Estimated delivery: Around 20 business days

Made-to-Order Products

Specific delivery timelines will be mentioned in the product information section.

Delivery Conditions

Please note:

Delivery timelines may vary due to customs clearance, transportation strikes, weather disruptions, or courier delays beyond our control.
Orders cannot be redirected once dispatched.
All deliveries require a signature upon receipt.

Our courier partners will attempt delivery three times before returning the package.

Customers are requested to provide:

Accurate shipping address
Correct PIN code
Valid mobile number

Big Brother will not be responsible for failed deliveries due to incorrect or incomplete shipping information, and refunds may not be applicable in such cases.